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Referrals Administrator

NHS AfC: Band 3

Main area
NHS AfC: Band 3
Part time 22.5 Hours/Week
Job ref
Burgess Hill Clinic
Burgess Hill
£17,787- £20,448 per annum pro rata
24/03/2019 23:59

Sussex Community NHS Foundation Trust (SCFT) is the largest community health and care provider in Sussex. Our expert teams deliver a wide range of medical, nursing and therapeutic care to over 9,000 people a day, serving a total population of 1.3 million.

We pride ourselves in providing excellent care at the heart of the community. In July 2018, the Care Quality Commission (CQC) gave us an improved ‘Good’ rating, with ‘Outstanding’ features. 96% of our patients said they would recommend our services to their friends and family, and we attribute this to the hard work and dedication of each and every one of our teams.

We offer our staff a multitude of benefits; flexible working, free health and wellbeing checks, three tax efficient workplace nurseries rated ‘Good’ and ‘Outstanding’ by Ofsted, and a wide range of exciting learning and development opportunities including external courses, conferences, and a Graduate Studentship Scheme.

The Trust is signed up to the disability confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.


Are you are an experienced and hard-working administrator with computer literacy in Microsoft Office software? We are looking for an individual with excellent administrative and communication skills to work in our busy admin offices in Time to Talk (North Locality).

Time to Talk is an IAPT (Improving Access to Psychological Therapies) Service providing therapy within primary care and community settings to patients with mild to moderate depression, anxiety and other psychological illnesses. Time to Talk - West Sussex is a leading high-performing IAPT service.

The postholder will primarily be responsible for taking telephone calls from patients self-referring to the service and booking appointments onto our specialist database. This is a busy and demanding environment, receiving in excess of 150 calls per day. The successful candidate will be someone who enjoys dealing with people and can demonstrate excellent patient care. You will work closely with all team members to ensure the efficient carrying out of all admin duties according to patient and service need. You will need to be able to work under pressure, follow instructions and complete tasks as scheduled.

Further career and development opportunities may be available.

The post is based in our Burgess Hill office but postholders must be able to work from our Crawley and Horsham bases as necessary. This is a 3-day per week position, preferred days of work are Monday, Wednesday and Thursday.

Please note that employment usually commences at the start of the salary scale. However, previous NHS employment may be taken into consideration.

We are a Living Wage EmployerCommitted to being an Inclusive EmployerApprenticeships logoNo smoking policyStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Mindful employer.  Being positive about mental health.Disability confident employer

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Further details / informal visits contact

Jackie Holland

Team Administrator